Return and Refund Policy

At Cheese & Guava Gifts, we want you to be happy with your purchase.

Personalised Products

As our products are made to order and personalised using your photos, designs or specifications, we generally cannot accept returns or cancellations for change of mind once production has started, where permitted by applicable law.

Damaged, Faulty or Incorrect Items

If your order arrives damaged, faulty or different from what you ordered, please contact us as soon as possible at our store contact email. Include your order number and clear photos of the issue so we can assess it and arrange an appropriate resolution.

Your statutory rights under UK consumer law are not affected by this policy.

Cancellations

If you need to cancel or change an order, contact us as soon as possible. We will try to help if production has not started, but changes may not be possible once your personalised item is being made.

Refunds

Where a refund is approved, it will normally be issued to the original payment method. Processing times may depend on your payment provider.

Contact Us

For questions about returns or refunds, please contact us through the contact details provided on our online store.